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dc.contributor.authorRuiz-Romero, Victoria
dc.contributor.authorMARTINEZ PILLADO, MODESTO 
dc.contributor.authorTorres-Domínguez, Yolanda
dc.contributor.authorAcón-Royo, Dolores
dc.contributor.authorDe Toro-Salas, Antonio
dc.contributor.authorCruz-Villalón, Fernando
dc.contributor.authorRivera-Sequeiros, Adriana
dc.date.accessioned2021-04-22T11:14:15Z
dc.date.available2021-04-22T11:14:15Z
dc.date.issued2021
dc.identifier.otherhttps://pubmed.ncbi.nlm.nih.gov/33859157/es
dc.identifier.urihttp://hdl.handle.net/20.500.11940/14641
dc.description.abstractObjective: To face the COVID-19 pandemic, our intensive care and hospitalization units were expanded, surgical activity was limited to urgent and non-delayed procedures and teleconsultations were increased in order to minimize face-to-face consultations. The objective of this work was to learn users' satisfaction with teleconsultations performed during the pandemic as well as its benefits, applications and areas for improvement. Methods: Cross-sectional study through a questionnaire with 26 closed questions and 5 open ones, grouped in 9 dimensions: patient characteristics; the query; treatment; utility; resolution; security; satisfaction; face-to-face modality and opportunities for improvement. Necessary sample size: 307 (confidence: 95%; error: 3%; expected satisfaction: 92%). Definitive sample: 352. Stratified random sampling by specialty. Period: March 16th-May 25th 2020. The statistical analysis was done with the statistical program SPSS vs.27.0. 95% confidence intervals were calculated.Statistical significance was established at p<0.05. Results: Patient profile: age 54 (SD: 18.6) years; 213 (60.5%) women. Calls made by doctors (298; 84.7%) and nurses (15; 4.3%); 342 (97.2%) attended at home. Reasons: follow-up (223; 63.4%); first consultation (45; 12.8%); result's report (23; 6.5%) and manage an appointment (50; 14.2%). 29 (8.62%) were directed to another center. 335 (95.44%; 95% CI: 93.26%-97.62%) patients were satisfied and 309 (91.96%; 95% CI: 89.06%-94.87%) would recommend them. 351 (99.72%; 95% CI: 99.16%-99.99%) felt they were treated with kindness; 336 (95.96%; 95% CI: 93.81%-98.11%) considered sufficient care; 309 (95.96%; 95% CI: 93.81%-98.11%) were able to solve doubts; 311 (96.58%; 95% CI: 94.60%-98.57%) calmed down; for 245 (69.6%; 95% CI: 65.98%-74.67%) it was as useful as the face-to-face session; equally safe (240; 69.57%; 95% CI: 64.71%-74.42%) and beneficial (338; 96.02%; 95% CI: 94.25%-98.26%). Conclusions: The high satisfaction expressed by users, the benefits verified and the high resolution of the teleconsultations, makes us consider expanding these services after the pandemic.es
dc.description.sponsorshipInstituto de Salud Carlos III (ISCIII) -FEDER/Programa AESes
dc.language.isospaes
dc.subject.meshTelemedicine*
dc.subject.meshPandemics*
dc.subject.meshCoronavirus*
dc.titleEvaluación de la satisfacción del paciente en la teleconsulta durante la pandemia por COVID-19es
dc.title.alternativeUser satisfaction with telephonic consultations carried out during the COVID-19 pandemices
dc.typeArtigoes
dc.identifier.pmid33859157
dc.journal.titleREVISTA ESPAÑOLA SALUD PUBLICAes
dc.organizationServizo Galego de Saúde::Estrutura de Xestión Integrada (EOXI)::Instituto de Investigación Biomédica Ourense-Pontevedra-Vigo (IBI)es
dc.organizationServizo Galego de Saúde::Estrutura de Xestión Integrada (EOXI)::EOXI de Pontevedra e O Salnés - Complexo Hospitalario Universitario de Pontevedraes
dc.page.initiale202104054es
dc.relation.projectIDInstituto de Salud Carlos III (ISCIII) -FEDER/Programa AES /PI17/02176es
dc.relation.publisherversionhttps://www.mscbs.gob.es/biblioPublic/publicaciones/recursos_propios/resp/revista_cdrom/VOL95/ORIGINALES/RS95C_202104054.pdfes
dc.rights.accessRightsopenAccesses
dc.subject.decspandemias*
dc.subject.decscoronavirus*
dc.subject.decstelemedicina*
dc.subject.keywordCOVID-19es
dc.subject.keywordEspañaes
dc.subject.keywordSatisfacción del pacientees
dc.subject.keywordConsulta remotaes
dc.typefidesArtigo Científico (inclue Orixinal, Orixinal breve, Revisión Sistemática e Meta-análisis)es
dc.typesophosArtículo Originales
dc.volume.number95es


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